1. Registration & Eligibility

• Any individual/business can register as a seller on Zestikart.

• GST registration is not mandatory, but sellers crossing the GST threshold must provide a valid GST number.

• Sellers must provide accurate and complete information (business details, bank details, contact details) during registration.

2. Commission Fee

• Zestikart charges 10% commission on every successful sale.

• Commission applies to both:

  • GST Registered Sellers – Commission will be calculated on the selling price including GST.

  • Non-GST Sellers – Commission will be calculated only on the selling price.

• Commission is charged on the product value (excluding shipping charges).

• Commission is automatically deducted before payout to the seller’s bank account.

3. Product Listing

• Sellers must provide accurate product information (title, description, price, stock, and images).

• Listing counterfeit, illegal, or prohibited items is strictly prohibited.

• Product listings must comply with Indian laws and Consumer Protection guidelines.

4. Order Processing

• Sellers must process orders within 1–2 business days after receiving them.

• Delayed shipping or frequent order cancellations may result in penalties or account suspension.

5. Shipping & Packaging

• Shipping can be handled in two ways:

  1. Seller can ship the order themselves using their preferred courier service.

  2. Shipping through Zestikart’s authorized logistics partners.

• Safe and secure packaging is the seller’s sole responsibility.

• Shipping charges will apply as per Zestikart’s policy or the seller’s chosen shipping arrangement.

• For self-shipping returns, vendors must provide the customer with a prepaid return label or clear courier pickup instructions. Failure to do so may delay returns and refunds, for which the vendor will be solely responsible.”

6. Returns & Refunds

• Sellers must accept returns if the product is defective, damaged, or incorrect.

• Refunds will be processed as per Zestikart’s Return & Refund Policy.

• Sellers with a high return rate will be closely monitored.

7. Payments (Payouts)

• Seller payouts will be processed after deducting commission and applicable charges.

• Payout cycle is generally 7–10 business days.

• Payments will only be made to the seller’s registered bank account.

8. Taxes & Compliance

• GST-registered sellers must charge and deposit GST on invoices.

• Non-GST sellers will only be subject to commission deduction.

• Sellers are solely responsible for tax compliance and reporting.

9. Seller Responsibilities

• Provide correct and updated product details.

• Ensure timely order processing and shipping.

• Do not misuse customer information.

• Never list counterfeit, illegal, or restricted items.

10. Zestikart’s Rights

• Zestikart reserves the right to suspend or terminate seller accounts violating this policy.

• Commission rates, policies, and terms may be updated from time to time with prior notice.

11. Dispute Resolution

• In case of disputes, Zestikart’s decision will be final.

• All disputes shall be subject to the jurisdiction of courts located in Basti, Uttar Pradesh, India.