At Zestikart.com, customer satisfaction is our top priority. Since we are a multivendor marketplace, each vendor manages their own products, shipping, and return policies. This page explains how returns and refunds work on our platform.

1. General Policy

• Returns and refunds are available for eligible products only.

• Not all items are returnable (e.g., perishable goods, digital downloads, personal care items).

• Each vendor may have specific policies that apply to their products.

2. Return Window

• Customers may request a return within [ 7 Days ] of receiving the product.

• To be eligible, items must be unused, in original packaging, and in resellable condition.

3. Refund Process

• Once the return is approved by the vendor, refunds will be processed to the original payment method.

• Refund timelines depend on the vendor and payment gateway, usually [  3 To 7 working days].

4. Non-Returnable Items

• Customized or personalized items

• Perishable goods (e.g., food, flowers)

• Digital products or downloadable items

• Items marked as “Final Sale”

5. Damaged or Wrong Products

• If you receive a defective, damaged, or wrong product, please contact the vendor immediately.

• Provide clear photos/videos as proof within 48 hours of delivery.

6. Shipping Costs

• Return shipping costs are the customer’s responsibility unless the product is defective or incorrectly shipped.

• If approved, vendors may provide prepaid return labels.

7. Vendor Responsibilities

• Vendors must clearly state their return and refund policies on product listings.

• Vendors are required to honor their stated policies and comply with Zestikart’s guidelines.

8. Zestikart’s Role

• Zestikart acts as a platform and is not the direct seller.

• In case of disputes, our support team may step in to mediate between buyers and vendors.

9. How to Request a Return

1. Login to your account → Orders.

2. Select the product you wish to return.

3. Submit a return request with reason and photos (if applicable).

4. Wait for vendor confirmation and return instructions.